Return & Refund Policy

Return & Refund Policy

RETURN & REFUND POLICY Effective Date: May 26, 2026

Our Commitment At Holy Cow Beef, we take immense pride in delivering premium, ranch-raised beef directly to your door. Your satisfaction is one of our highest priority. If something isn't right with your order, we'll do what we can to make it right.

Return Window

Due to the perishable nature of our beef products, we are unable to accept physical returns of food items. However, you have 14 days from the date of delivery to contact us regarding any issue with your order, including damaged, missing, or incorrect items.

What Qualifies for a Refund or Replacement

Your order arrived damaged or spoiled due to a shipping issue.

You received incorrect items that differ from what you ordered

Items were missing from your shipment

There was a significant quality issue with the product upon arrival

Non-Refundable Situations

Customer error in selecting product, quantity, or shipping address

Product was properly delivered on time, but left unattended and spoiled

Dissatisfaction based on personal taste preference alone

Claims submitted after 14 days from the delivery date

Items that were fully consumed without documentation of an issue

How to Request a Refund or Replacement

Contact us within 30 days of delivery and provide: your order number, photos or video of the issue, and a brief description of the problem. Photo or video documentation is required for all damage and quality claims. “We threw it away because it was thawed before I saw I needed photos.” - Does not qualify for a refund.

Refund Method & Timing

Once refund is approved, we will communicate via phone or email for needed payment information. We do not store any payment information from original orders. Approved refunds will be issued to your original payment method within 5–10 business days of approval. Replacement orders will be shipped within 2–5 business days of claim approval.

Return Shipping

We do not require or accept return shipments of food items. We can arrange a delivery for a product swap if available. If your claim is approved, we typically handle it through a refund or replacement. Return shipping costs are never charged to the customer.

Order Cancellations

Orders may be cancelled for a full refund if cancelled before the order has been processed for shipping or delivery. Once an order has shipped or in route for delivery (same day as delivery), it cannot be cancelled. Subscription orders may be cancelled or paused at any time through your account dashboard, effective for the next billing cycle.